Customer Experience Agent (Bilingual-Spanish)
PatientFi is a technology-based, point-of-sale financing company focused on providing affordable payment solutions for healthcare. The Customer Experience Agent will support new applicants and medical providers, ensuring customer satisfaction and resolving issues efficiently.
Responsibilities
- Support new applicants and answer all questions regarding PatientFi
- Support medical providers and their teams
- Respond to patient borrower questions through phone, live chat, and email
- Maintains customer records by updating account information
- Address borrower complaints and disputes with empathy and professionalism, working to resolve issues efficiently while maintaining a high standard of customer satisfaction
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Skills
- Strong customer service skills
- Professional proficiency in Spanish required (ability to communicate with Spanish-speaking clients)
- Comfortable working in a fast-paced start-up environment
- Proficient in the Google Suite of applications
- College degree or relevant work experience
- Speak English Fluently; Spanish speaker desired
- Experience in Zendesk
- Customer Service: 1 year
Benefits
- Medical, dental, and vision premiums covered at 80% for employees and dependents
- Unlimited PTO
- 401(k)
- Parental leave
- AD&D policy provided at no cost to employees
Company Overview