[Remote] Client Account Representative

Note: The job is a remote job and is open to candidates in USA. Inside Real Estate is a fast-growing, independently-owned real estate software firm that serves as a trusted technology partner to over 500,000 top brokerages, agents, and teams. They are seeking a full-time Customer Service Representative for their Referral Network Team to respond to inbound leads and pair consumers with real estate agents based on the best fit for buying or selling their homes.

Responsibilities

• Respond to inbound leads from a variety of digital sources, including website forms, inbound calls, and text message replies
• Pair consumers with real estate agents based on the best fit for buying or selling their homes, while also considering paid membership status, agent ranking, and service area coverage
• Handle a high volume of inbound and outbound follow-ups via text, calls, and email to maintain engagement and provide ongoing support to consumers and agents
• Proactively prospect for status updates daily
• Analyze CRM and third-party data sources to assess data quality, capture newly gathered context for real estate partners, and determine whether leads meet qualification criteria
• Identify and match consumers with the best agent to close the deal, based on agent ranking, service area, paid tier, and price range, while maintaining high accuracy
• Navigate agent and opportunity profiles with ease, and confidently handle requests related to account-specific details

Skills

• High school diploma required
• Coachable and has a thirst for learning
• Practices, memorizes, and utilizes call scripts and sales best practices
• Active listener
• Engages and empathizes with customers and builds rapport
• Strong attention to detail and excellent organizational and time management skills
• Results-oriented and a high achiever
• Sets goals and holds themselves accountable to them
• Strong computer skills, including software navigation, multi-tasking, typing, and data entry
• Confident telephone voice
• Associate's or Bachelor's Degree
• Familiarity with Salesforce Sales Cloud
• At least 1 year of experience in a contact center, customer service, inside sales or real estate ISA role
• Work experience within the real estate or mortgage industry

Benefits

• Competitive salary
• 3 Medical plans to choose from - 1 PPO and 2 HDHPs
• 2 Dental plans to choose from
• Vision
• HSA - company-funded
• FSAs - healthcare, limited purpose, dependent care
• Short-Term Disability - company-paid
• Long-Term Disability - company-paid
• Basic Employee Life Insurance - company-paid
• Voluntary Dependent Life Insurance
• Voluntary Accident Insurance
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• Legal Plan
• ID Protection
• Pet Insurance
• 401(k) Retirement Savings with company match
• Paid PTO/Vacation/Sick Time
• 11 company-recognized holidays
• Company-paid Parental/Disability Leave

Company Overview