[Remote] Insurance/Total Loss Associate

Note: The job is a remote job and is open to candidates in USA. First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. seeking a highly motivated Insurance/Total Loss Associate to resolve both potential and confirmed total loss claims. This role involves recording, tracking, and following up on insurance claims to ensure their timely and thorough completion.

Responsibilities

• Record, track, and follow up with insurance and claim-handling companies
• Maintain accurate and complete claim records
• Investigate reported collision events, including impound, skip tracing, and customer service inquiries
• Collaborate directly with the Loss Mitigation, Insurance, and Ancillary teams
• Prepare requested claim documentation
• Collect all necessary documentation from insurance providers
• Process and file total loss payments
• Manage claim-related documents
• Investigate issues throughout the claim lifecycle
• Assist with lienholder claims as required
• Handle other assigned projects

Skills

• 1+ year of experience in Insurance or total loss claims
• Excellent communication skills
• Ability to multitask, self-reliant
• Experience working remotely (WFH)
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams and Outlook

Benefits

• Competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• Paid vacation
• 401(k) match
• Tuition reimbursement
• Social activities
• Monthly lunches
• A robust employee recognition and talent development program

Company Overview