Medical Assistant & AI Operations Associate

Medical Assistant - AI Operations Associate About Basata Location: Chicago, Illinois and/or Tempe, Arizona At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients. We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you’re someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect. About the Role We’re seeking a highly motivated and tech-savvy Medical Administrative Assistant with a strong background in specialty practices to join our growing team! In this exciting role, you’ll play a pivotal role in our mission by working directly with new clinic customers to ensure a smooth transition to Basata’s AI-powered tools and support ecosystem What You’ll Do • Partner with new specialty clinics to understand and learn their unique workflows and work on them with minimal training. • Perform front-office and back-office administrative tasks at speciality clinics. • Conduct onsite training sessions and provide ongoing support to clinic staff on effectively utilizing Basata’s tools and functionalities. • Gather feedback from clinics and collaborate with the product team to continuously improve Basata’s offerings. • Maintain clear and concise documentation of implemented workflows and processes. • Travel to various clinic locations throughout the country (travel arrangements provided). • Assist clinics with knowledge transfer, IT set up of necessary technical logistics and ensure seamless integration with their existing systems. What We’re Looking For • Minimum 2-3 years of experience as a Medical Assistant or in a similar healthcare support role. • Strong understanding of front-desk and back-office operations in a clinical setting. • Proficient in electronic health records (EHR) systems and comfortable working with various software applications. • Excellent communication and interpersonal skills with the ability to build rapport with diverse healthcare professionals. • Highly organized and detail-oriented with a proactive problem-solving approach. • Ability to adapt to new environments and learn quickly. • Must be a self-starter with a strong work ethic and a willingness to travel. Why Join Basata? • Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches. • Shape something meaningful. From early product decisions to UI details, you’ll play a big role in crafting both the code and the overall user experience. • High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life. • Work with purpose. We’re not here to throw more tech at the wall, we’re solving real problems in healthcare with tools that people rely on everyday. Our Core Values • Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way. • Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less. • Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust. • Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us. • Move Fast. Deliver Excellence. We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.