Field Service Engineer (Virtual, US, 99999)

We are actively seeking a qualified candidate to fill the role of US Field Service Engineer. 

This position will support new product installs, perform optimization and certification on our products post-installation, and occasionally provide troubleshooting and repair services on a variety of TMC’s line of advanced products. 

This role is responsible for handling all aspects of service support including communications between customers and our TMC sales and service departments and producing detailed written reports and documentation. Our ideal candidate must be able to work independently, hold strong customer service values, and think critically to resolve technical issues.                   

Position Responsibilities

• Perform Environmental Surveys including floor vibration measurements, room magnetic field measurements and acoustic measurements at customer sites and prepare detailed technical reports
• Maintain and develop positive client relationships
• Develop and expand the current survey capabilities to better suit customer needs
• Support new product installations and provide service on existing products. Training will be provided on our product lines, including Stacis III, Stacis iX, SEM-Closure, Electro-Damp, Mag-NetX, PEPS II, Everstill and micro-G
• Travel worldwide to perform duties. Most travel will be in North America with the potential for occasional travel to Europe, Asia, and south/central America
• Assist Quality, R&D and Engineering Department in diagnosing and debugging problems and evaluating  new products

Position Requirements

• Associate Degree in Mechanical Engineering or related field. Will also accept relevant military experience. 
• 3-5 Years of experience in related field (electrical, mechanical, acoustics, vibration, and/or magnetic fields)
• Familiarity with data acquisition systems, FFT analysis and oscilloscopes
• Strong electrical, mechanical, and pneumatic aptitude and troubleshooting skills
• Ability to travel, work independently and be flexible regarding changes in schedule
• The ability to perform under critical deadlines and time constraints
• Self-motivated and an effective team player
• Effective communication skills, both orally and written, with technical and non-technical individuals.
• Proficiency in English
• Ability to stand, bend, and reach with both hands as necessary, and capable of lifting up to 75 lbs.
• Ability to bend, squat, crawl, reach and maneuver in tight spaces
• Expected travel 50 – 70%
• Must possess a valid driver’s license and passport
• Must live in the East Coast area within 1 hour drive to MAJOR airport; preferably CT, NY or MA

TMC (Technical Manufacturing Corporation) is a worldwide leader in active floor vibration cancellation and magnetic field cancellation technology. Our product lines enable cutting edge research at major research centers globally including OEM and end-user semiconductor manufacturers, university research laboratories, life science companies, and nanotechnology labs.