[Remote] Customer Advocate, Remote
Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is a nationally recognized, veteran-owned organization delivering high-quality service in regulated healthcare environments. They are seeking Customer Advocates who will manage member interactions related to healthcare coordination and inquiries in a structured, remote environment.
Responsibilities
- Manage 50-70 member interactions per day, serving as a trusted resource for healthcare coordination, medications, appointments, and benefit-related inquiries
- Real-time navigation of multiple web-based platforms
- Accurate documentation across systems
- Confident use of Microsoft Word, Excel, Outlook, and Teams
- Strong written and verbal communication
- Consistent adherence to process and compliance standards
Skills
- High School Diploma (Associate degree or higher preferred)
- Prior customer service experience handling complex or sensitive matters
- Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
- Ability to navigate multiple web-based systems simultaneously
- Excellent attention to detail and organizational skills
- Clear, professional written and verbal communication
- High-volume or call-driven service environments
- Healthcare, insurance, or medical terminology exposure
- Advocacy-based roles such as social work or behavioral health
- Customer-facing retail roles requiring problem resolution
Benefits
- Competitive pay based on qualifications
- Bonus opportunities
- Comprehensive benefits package
- Clear advancement pathways for high performers
Company Overview