Collections Support Specialist (Hybrid)
Enova International is a leading financial technology company that provides online financial services through their AI and machine learning-powered platform. They are seeking a Collections Support Specialist I to facilitate the team's ability to protect and collect on portfolios, ensuring tasks are completed accurately and efficiently across various departments.
Responsibilities
- Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards
- Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce
- Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting
- Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information
- Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule
- Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency
Skills
- 1–3 years of administrative experience and Salesforce experience
- Strong organizational skills with the ability to prioritize and work independently
- Ability to quickly learn systems, processes, and procedures
- High attention to detail and accuracy in all work
- Proficiency in Excel, Google Sheets, Google Docs, and similar tools
- Strong communication skills with the ability to collaborate with and present to leadership
- A proactive mindset with a focus on improving processes and driving efficiencies
Benefits
- Health, dental, and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer day…Plus so much more!
Company Overview