Client Service Analyst
S&P Global is a leading provider of essential intelligence and technology solutions. The Client Service Analyst will manage client requests across regulatory compliance projects, ensuring timely delivery and quality standards while fostering long-term client relationships.
Responsibilities
- Manage multiple client requests across regulatory compliance projects, ensuring timely delivery of all client deliverables while maintaining quality standards
- Lead client communications and relationship management, including conducting progress meetings, presenting project updates, and addressing stakeholder concerns
- Collaborate with cross-functional teams and third-party vendors to identify process gaps and implement solutions that streamline regulatory compliance workflows
- Develop expertise in proprietary S&P Networks products while partnering with clients to understand their evolving regulatory requirements and business needs
- Navigate complex client engagements to strategize and implement new compliance workflows, gaining exposure to diverse financial services operations
- Foster long-term client relationships and contribute to business development opportunities within the growing regulatory technology space
Skills
- Bachelor's degree from an accredited institution or equivalent work experience
- Strong communication and interpersonal skills with ability to build relationships with clients and internal stakeholders
- Demonstrated problem-solving abilities and attention to detail in managing multiple priorities simultaneously
- Ability to work in a hybrid environment with 2 days per week in either Dallas, TX or Andover, MA office
- Proficiency with Microsoft Office Suite and ability to quickly learn new software platforms and technologies
- Previous experience in client-facing roles, account management, or customer success functions
- Experience with customer relationship management (CRM) platforms
- Degree in relevant field
Benefits
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.
Company Overview