IT Support Technician I

Univest is a company located in Baltimore, MD, seeking a Technology Support Technician I. In this role, you will support the tools used by associates, troubleshoot IT issues, and contribute to enhancing call handling and ticket resolution in a team-oriented environment.

Responsibilities

• React to help desk calls via phone, ticketing system, e-mail and in person
• Provide professional, customer service across all Univest locations and diverse business units
• Troubleshoot basic and complex desktop, application, phone, and networking issues
• Accurately prioritize each incident and assign to the proper IT assistance group
• Work in conjunction with Tier 2 IT assistance to resolve issues
• Contribute positively to enhance and improve call handling and ticket resolution including creating end-user training material and knowledge base articles
• Move and configure PC hardware and software
• Required to be on-site 3 days per week and to travel to other Univest locations as required
• Work flexible hours as needed. This includes working from home using a personal non-cellular internet link
• Required to be part of the on-call, off-hours, rotation team
• Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct
• Perform other duties as assigned

Skills

• One to three years experience in a Help DeskDesktop assistance environment
• Experience assisting Microsoft Windows 11 operating systems
• Strong diagnostics and troubleshooting skills
• Ability to work in a team-oriented, fast-paced, and demanding environment
• Must possess a customer-first mentality
• Have a passion for technology and a desire to grow technical skills
• Experience assisting MS Office suite and standard desktop applications
• Excellent written and communication skills

Benefits

• Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
• Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
• Paid Time Off (PTO): 15 days annually (prorated your first year)
• Short Term Disability: 12 weeks of sick time with a doctors note after 6 months of service
• Holiday Time Off: 11 paid holidays
• We offer company paid life insurance: as well as other supplemental insurances
• Tuition reimbursement
• Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
• Discounts: on loan products
• Professional development trainings

Company Overview