Director, Analyst & Advisor Relations

Job Description: As Director, Analyst & Advisor Relations at Foundever, you will take the lead in shaping and managing strategic relationships with influential industry analysts and advisors (including but not limited to Gartner, Everest Group, ISG, and Forrester). Your work will directly impact market reputation, drive commercial opportunities, and position Foundever as a recognized leader in customer experience (CX) solutions globally. Partnering across multiple functions, you’ll bring the external voice of the industry into our organization while ensuring Foundever’s value proposition is understood, differentiated, and consistently promoted.

Key Responsibilities

Strategic Leadership and Engagement

• Develop and execute a forward-looking analyst and advisor relations strategy, aligned with global go-to-market and business objectives
• Maintain, build, and deepen trusted relationships with key industry analysts, advisors, and influencers to maximize positive coverage
• Act as Foundever SME and advocate to the analyst/advisor community, ensuring our story is consistent, current, and compelling

Relationship and Program Management

• Lead all aspects of the analyst and advisor relations program lifecycle: outreach, briefings, inquiries, research, events, and reporting
• Organize and facilitate executive briefings, one-on-one meetings, advisory days, and industry conferences, securing meaningful engagement for Foundever leaders and experts
• Manage proactive and responsive engagement for major industry reports, ensuring accurate and positive representation

Market Insight and Internal Enablement

• Gather, analyze, and consolidate feedback and insights from the analyst and advisor ecosystem; translate them into actionable intelligence for business stakeholders
• Support enablement efforts by providing timely analyst/advisor insights and tools to teams

Educate teams across functions on the role, purpose, and value of analyst and advisor relationships in advancing business strategy

• Impact Measurement and Reporting
• Define, track, and report key performance metrics—e.g., analyst ratings, frequency and quality of analyst mentions, advisor-influenced pipeline, win rates, and brand sentiment
• Continually identify and pursue new opportunities for Foundever to engage with industry influencers
• Maintain comprehensive documentation, engagement records, and program statistics

Skills and Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related discipline
• Significant professional experience (typically 10+ years) in analyst/advisor relations, communications, or B2B marketing, ideally in CX, BPO, or technology sectors—or an equivalent blend of experience and skills
• Demonstrated ability to develop and deliver impactful analyst/advisor relations programs on a global scale
• Proven expertise cultivating relationships with top analyst and advisor firms and senior leadership
• Excellent written, verbal, and presentation skills—capable of representing Foundever with credibility and clarity to both internal and external audiences
• Strong project and program management, organizational, and analytical capabilities
• Comfortable working across cultures, time zones, and diverse teams in a global, matrixed environment
• Proficiency with data analysis and office productivity tools (e.g., Microsoft Office, Salesforce.com)

What Success Looks Like

• Elevating Foundever’s brand and influence with top industry analysts and advisory firms
• Measurably increasing the quality and frequency of positive analyst/advisor mentions, ratings, or placements
• Driving engagement for actionable intelligence for internal stakeholders and supports commercial growth
• Serving as an ambassador for Foundever’s vision and values with both external experts and internal teams

About Us

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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