[Remote] Cust Svc Support Rep-11am-8pm EST Remote (Patient Customer Service)

Note: The job is a remote job and is open to candidates in USA. Timeline Optimization Group is dedicated to helping job seekers find attractive opportunities in the healthcare sector. They are seeking a Customer Service Support Representative to handle inbound calls from patients and resolve inquiries efficiently while maintaining performance goals.

Responsibilities

• Answer over 80 inbound calls per day from patients, doctor's offices, and insurance carriers
• Initiate payment plans for patients with outstanding balances
• Utilize multiple resources to resolve patient inquiries during calls
• Maintain performance goals and metrics
• Become proficient with processes after completing a structured training program

Skills

• High School Diploma or equivalent required
• Minimum 1+ year work experience in a relevant field
• Previous experience in medical billing, customer service, or call center environment preferred
• Experience in a high-volume call environment with multiple computer applications
• Excellent communication skills with the ability to interact with patients regarding medical information
• Bilingual in English and Spanish highly desirable
• Previous work experience in insurance claims or EOB processing
• Familiarity with fast-paced environments and multitasking

Benefits

• Quarterly variable bonus potential
• Generous paid time off and benefits including Medical, Vision, and Dental Insurance Options
• 401(k) and Employee Stock Purchase plans available
• Opportunities for personal and professional growth in a supportive environment

Company Overview