Project Manager I

Mass General Brigham is a not-for-profit organization that supports patient care, research, teaching, and community service. The Project Manager I plays a crucial role in advancing strategic priorities within the ambulatory enterprise by supporting the development and implementation of initiatives focused on access, value, care delivery, and safety across various medical centers and community health centers.

Responsibilities

• Provide administrative and logistical support across all phases of assigned projects, ensuring smooth progression from planning through completion
• Assist in developing and maintaining project timelines, task lists, and documentation of key deliverables
• Coordinate communication between stakeholders and project teams, including updates on milestones, risks, and issues
• Help organize effective project meetings by preparing agendas, tracking action items, and capturing meeting notes
• Support operational and clinical leaders in documenting and tracking initiatives aligned with the strategic roadmap for ambulatory care
• Assist in translating strategic goals into project trackers or plans with measurable milestones
• Work with analytics teams to compile, format, and distribute data and insights to aid decision-making
• Develop tools and workflows focused on improving efficiency in the practice setting
• Support the development and dissemination of standardized protocols and procedures across the ambulatory footprint
• Help gather and report data to monitor the adoption and implementation of guidelines in coordination with clinical and operational teams
• Maintain version control and status updates of policy documents and tools
• Keep documentation of organizational structures, initiatives, and reporting relationships accurate and accessible
• Assist in drafting and distributing communications that reflect project updates and elevate stakeholder voices
• Maintain the internal multi-channel communication platform, ensuring that content is timely, relevant, and aligned with AMC and system goals
• Assist with the collection and presentation of key performance indicators (KPIs), including patient experience data
• Collaborate with operational teams to organize and track performance improvement initiatives
• Support benchmarking efforts by compiling data, identifying trends, and formatting results for review
• Coordinate logistics and administrative support for pilots or new initiatives in ambulatory care
• Assist with stakeholder engagement efforts by supporting meeting preparation, outreach coordination, and feedback collection
• Help track progress of initiatives to ensure alignment with operational goals
• Support the maintenance and distribution of preparedness plans and protocols for ambulatory services
• Help integrate patient experience considerations into planning documents and communication materials
• Assist with coordination and documentation during emergency drills or actual response efforts
• In partnership with MGB Enterprise Ambulatory team, lead and/or support projects related to scheduling optimization, referral coordination, and capacity management
• Support operational leaders and other key stakeholders as they seek to identify and address operational barriers to timely and equitable patient access
• Support other MGB Enterprise Ambulatory business needs as necessary
• May be required to support budget development across ambulatory clinics with direct line to Ambulatory Services
• Support volume statistics and projections for patient capacity and throughput
• Responsible for the efficient use of resources and time

Skills

• Bachelor's degree in Healthcare Administration, Public Health, Business, or a related field
• 1–3 years of experience in project management or healthcare operations
• Strong communication, analytical, and organizational skills
• Proficiency in productivity tools (e.g., MS Project, Excel, Teams)
• Master's degree (MPH, MHA, MBA or related discipline)
• Background in ambulatory care operations or health system strategy
• Familiarity with Lean, Six Sigma, or other quality improvement methodologies
• PMP, CAPM, or related project management certification

Benefits

• Comprehensive benefits
• Career advancement opportunities
• Differentials
• Premiums and bonuses as applicable
• Recognition programs designed to celebrate your contributions and support your professional growth

Company Overview

Company H1B Sponsorship