Customer Service Liaison
Swift7 Consultants is a professional consulting firm dedicated to delivering strategic communication solutions. They are seeking a Customer Service Liaison to serve as a key point of contact between clients and internal teams, ensuring clear communication and a consistently positive client experience.
Responsibilities
- Act as the primary liaison between clients and internal departments
- Handle client inquiries with professionalism and timely follow-up
- Coordinate information flow to ensure accurate and efficient service delivery
- Maintain detailed records of interactions and service updates
- Support internal teams by relaying client needs and feedback clearly
- Contribute to process improvements and service consistency
Skills
- Strong verbal and written communication skills
- Professional demeanor with a client-focused mindset
- Ability to manage multiple tasks in a structured environment
- Strong attention to detail and organizational skills
- Comfortable working in a team-oriented setting
- Reliable, proactive, and solution-oriented
Benefits
- Growth opportunities within a structured organization
- Professional and supportive work environment
- Skill development and on-the-job training
- Stable full-time position with long-term potential
Company Overview