[Remote] Bilingual (FR/EN) Customer Service Support| Healthcare | Work-At-Home

Note: The job is a remote job and is open to candidates in USA. Sutherland is a digital transformation company that has been helping customers globally for over 35 years. They are seeking a Bilingual Customer Service Support representative to provide customer service support to healthcare providers via phone and email, ensuring compliance with industry standards and assisting with event management responsibilities.

Responsibilities

• Provide customer service support to the providers via phone and email
• Provide accurate reporting data in compliance with industry standard
• Be point of contact for the event vendor management process includes activating and adding new vendors
• Accurate issuance of payments to vendors and others
• Generating pre and post event reporting
• Must be comfortable assisting providers and staff by training them on event management details and event related responsibilities

Skills

• Fluency in French AND English
• Exceptional customer service skills
• Proven written/communication skills with high attention to detail
• Good knowledge of MS Office
• Self-Driven, strong multitasking abilities
• Ability to work individually and with a team
• Prior experience in healthcare setting
• Prior project /event planning experience
• SME/Floor support experience

Benefits

• Medical, dental and vision benefits
• Advancement opportunities – 80% of our frontline leaders have been promoted from within
• Employee Discounts
• EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Company Overview