Account manager - Non Sales/Customer Success & Retention

A.P. Moller - Maersk is a leading logistics company that promotes a culture of honesty and integrity. The Account Manager will manage and coordinate activities related to major accounts, serving as the primary point of contact and ensuring customer satisfaction through effective communication and operational excellence.

Responsibilities

• Serve as the primary point of contact with the customer
• Communicate with customers via phone or in person to receive instructions for shipment, storing, delivery, or general processing
• Maintain clear, positive and courteous relationships with both internal and external customers and team members
• Manage clerk responsibilities and prioritization
• Organize and delegate work to ensure customer and operational expectations are met
• Coordinates with warehouse personnel to manage account activities, ensuring accuracy, completeness and proper condition of shipments
• Resolve errors and customer complaints promptly and effectively
• Forecast changes in account activity and plan labor requirements accordingly
• Submit written and/or verbal reports as required
• Perform data entry, including the development and creation of inbound and outbound schedules
• Coordinate billing processes and assist in account related invoices and payments
• Oversee the administration and flow of required documents to dock operations
• Assign and manage workflow for dock operations
• Handle, coordinate, and follow up on all special projects
• Prepare and distribute KPI reports as required
• Train and onboard new office associates
• Process shipments through customer portals
• Update and manage proof of delivery documentation; prepare files for billing
• Communicate any concerns or issues that may impact the company to Management
• Share ideas and solutions with Management that ensure continuous improvement
• Represent the company in a professional and respectful manner

Skills

• Excellent interpersonal and communication skills
• Ability to establish and maintain effective relationships with management staff, employees, and service providers
• Exceptional problem-solving skills and proven experience of relationship management through business change and growth
• Strong analytical and organizational skills
• Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS)
• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• Previous experience in supply chain, transportation, or distribution preferred

Benefits

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Company Overview