Advanced Account Operations Specialist
AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors. The Advanced Account Operations Specialist is responsible for handling all client-directed requests on existing AssetMark accounts, ensuring requests are processed timely and accurately while maintaining clear communication with advisors and their staff.
Responsibilities
- · Partner closely with Team, Service and Leaders to ensure client requests are handled with care and accuracy
- · Be productive and ensure all requests are handled within assigned service levels
- · Adapt and be flexible based on the needs in the business and within the team
- · Ability to satisfy advisors with timely, complete, knowledgeable and responsive communications regarding requests that are not in good order (NIGO) through written and verbal communication
- · Ability to assess and minimize risk to organization
- · Effectively work across teams, peers, and other departments
Skills
- Bachelor's degree or experience in Financial or similar professional Industry
- Strong attention to detail and ability to see the 'bigger picture'
- Demonstrates high proficiency in Operational processing
- Outstanding Customer Focus – constantly providing memorable service and creates loyal promoter
- Excellent Communication Skills - verbal, written, interpersonal, influencing, and negotiation
- Demonstrated analytical and decision making skills
- Results Oriented - Proven ability to set and meet aggressive goals
Benefits
- Flex Time or Paid Time Off and Sick Time Off
- 401K – 6% Employer Match
- Medical, Dental, Vision – HDHP or PPO
- HSA – Employer contribution (HDHP only)
- Volunteer Time Off
- Career Development / Recognition
- Fitness Reimbursement
- Hybrid Work Schedule
Company Overview