Experienced Manager, Customer Success, PEO – Unlock Global Opportunity for Every Person, Team, and Business
At blithequark, we're revolutionizing the way the world works by providing an all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business, and we're looking for a talented and experienced Manager, Customer Success, PEO to join our team.
About blithequark
blithequark is the fastest-growing Software as a Service (SaaS) company in history, transforming how global talent connects with world-class companies. We're breaking down borders that have traditionally limited both hiring and career opportunities, creating the infrastructure for the future of work, and enabling a more diverse and inclusive global economy. With a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple, and Google, we're proud of our achievements and customer satisfaction.
Why Join blithequark?
As a Manager, Customer Success, PEO at blithequark, you'll be part of a dynamic and collaborative team that's driving real impact across a business. You'll have the opportunity to tackle complex, challenging, and often ambiguous problems, and drive meaningful change that makes a difference in the lives of millions of people. With our momentum – backed by a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years – you'll be part of a high-growth start-up that's changing the world.
Responsibilities
As a Manager, Customer Success, PEO, you'll be responsible for:
- Managing a growing team of Customer Success Managers in your region; recruiting, hiring, and training new team members
- Serving as a coach and a leader, helping to develop the skills of your CSMs as they help customers achieve their desired outcomes
- Building and scaling the revenue stream by driving change and maximizing the effectiveness of the Customer Success team to deliver greater value and grow our customers
- Organizing and analyzing customer and product data to identify and implement improvements to increase revenue growth, including partnering with Operations in designing and implementing processes, workflows, and automations
- Proactively surfacing opportunities to improve the team's operational efficiency and the customer experience
Qualifications
To be successful in this role, you'll need:
- Proven 3-5 years experience leading a CSM team within a rapidly-growing B2B SaaS company in a Team Lead or Manager role
- A track record of managing your team to meet or exceed customer renewal and retention goals in a high growth setting
- Data orientation and experience working with clients and team members from multiple countries and across multiple time zones
- Experience working on a remote team and in a high-growth start-up or scale-up environment
- Fintech or HRtech experience and multilingual skills are a plus
Total Rewards
At blithequark, we believe in fair and competitive pay that meets our employees where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some of the benefits you'll enjoy include:
- Stock grant opportunities dependent on your role, employment status, and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Work Environment and Company Culture
At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. We're committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives.
How to Apply
If you're a passionate business builder at heart, with a track record of driving real impact and a commitment to diversity and inclusion, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to insert contact information. We can't wait to hear from you!
About blithequark's Hiring Process
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