Experienced Order Management Specialist / Customer Service Representative – Flexible Work Arrangements and Career Growth Opportunities at blithequark
Are you a customer service rockstar looking for a new challenge? Do you want to join a stable and growing local company where there is potential for career growth? Look no further than blithequark, a leading full-service distributor of Fasteners and Assembly Components. We are seeking an experienced Order Management Specialist / Customer Service Representative to join our team in Livonia, MI.
About blithequark
Founded in 1952, blithequark has been a trusted partner to numerous companies throughout North America for over 70 years. Our company culture plays a large part in our success, with a focus on providing great products, superior customer service, customized Vendor Managed Inventory (VMI) programs, product testing, and engineering solutions for our valued customers. With eleven locations in North America, blithequark continues to provide these services to numerous companies throughout the region. As a privately held Michigan corporation, we are dedicated to helping our customers reach their strategic goals through inventory solutions. We believe that happy, talented employees add value to our company, and we do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development.
A Day in the Life of an Order Management Specialist
As an Order Management Specialist, you will play a critical role in supporting both our Account Managers and our customers. Your tasks will include:
- Coordinating orders and ensuring timely delivery
- Processing and submitting customer quotes
- Investigating and resolving customer concerns
- Answering phone calls and responding to emails
- Providing exceptional customer service and resolving complex problems
You will be the face of blithequark, and your professionalism and kindness will make all the difference in building strong relationships with our customers. You will be patient, friendly, and always put yourself in the customer's shoes, listening carefully to their needs and following through on commitments.
Qualifications for an Order Management Specialist
* 2 years of customer service experience
- Experience in the fastener, distribution, or manufacturing industries is helpful
- Exceptional customer service and phone skills
- Excellent communication skills, both written and verbal
- Ability to work in a team-oriented environment
- Creative problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
We will train the right person in the technical aspects of our business. If you have a passion for customer service, a positive attitude, and a willingness to learn, we want to hear from you!
Work Schedule
This position requires working Monday - Friday, with flexible work arrangements available, including the option to work from home and from the office. We understand the importance of work-life balance and offer a range of benefits to support your well-being.
Benefits and Perks
* Competitive starting wage
- 10 paid holidays, including Black Friday, Christmas Eve, and New Year's Eve
- Generous paid time off (PTO)
- 401(k) option
- Flexible spending accounts (FSAs)
- Life insurance
- Flexible work from home opportunities
- Down-to-earth casual environment
- Positive team-oriented culture
- Medical, dental, vision, and other insurance options for full-time employees (30+ hours per week)
Career Growth Opportunities
At blithequark, we believe in investing in our employees and providing opportunities for career growth and development. We offer training and development programs to help you advance in your career and achieve your goals.
How to Apply
If you are a customer service rockstar looking for a new challenge, we want to hear from you! Please fill out our initial mobile-friendly application, and we will be in touch to discuss your qualifications further. We look forward to meeting you and exploring how you can join our team at blithequark!
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