Collections Specialist
About the Client
Our client is a leading landscaping and outdoor solutions provider based in the U.S., known for delivering high-quality services across commercial and residential projects. With a strong reputation for professionalism and customer service, they are seeking a Collections Specialist to help streamline their financial processes and maintain positive client relationships.
Role OverviewWe are seeking a proactive and detail-oriented Collections Specialist to manage accounts receivable and ensure timely collection of outstanding balances. The ideal candidate has strong communication skills, persistence, and the ability to build positive relationships with customers while resolving payment issues efficiently.
Key Responsibilities- Contact clients regarding overdue accounts via phone, email, and other communication channels.
- Monitor and track accounts receivable to ensure accurate records of outstanding balances.
- Negotiate payment plans or settlements when necessary, while maintaining a professional and customer-centric approach.
- Escalate delinquent accounts in accordance with company policies.
- Collaborate with internal departments (Accounting, Customer Service, and Sales) to resolve billing discrepancies.
- Prepare regular reports on collection activity, aging balances, and payment trends.
- Maintain compliance with company policies, contractual obligations, and relevant regulations.
- Experience: At least 1–2 years in collections, accounts receivable, or a similar finance role.
- Skills:
- Strong written and verbal communication skills.
- Proficiency in MS Office and accounting/CRM systems (e.g., QuickBooks, NetSuite, HubSpot, or equivalent).
- Excellent negotiation and problem-solving abilities.
- High attention to detail and ability to manage multiple accounts simultaneously.
- Availability: Ability to work during U.S. business hours.
- Work Setup: Reliable internet connection and a quiet workspace.
- Prior experience in B2B collections or customer-facing financial roles.
- Knowledge of Fair Debt Collection Practices and compliance standards.
- Experience working with remote teams.