Program Director

Role Description

The Technical Program Director is responsible for leading and executing core Pharmacy Distribution initiatives in support of one or more of Prime Therapeutics Pharmacy Distribution segment.

• Facilitate Business Requirements activities, gathering, documenting, and translating stakeholder needs and business goals into traceable and actionable requirements for the implementation vendor and/or internal project team
• Vendor collaboration efforts, acting as the main point of contact between our organization and the SaaS provider
• Participate in product demos, roadmap discussions, and feedback sessions with the vendor
• Guide the setup, configuration, and customization of the specialty and home delivery pharmacy and telephony platforms to fit operational workflow; ensure the solution aligns with business processes and compliance requirements
• Define test scenarios and coordinate UAT with end users; validate that the delivered solution meets expectations prior to go-live
• Triage and escalate bugs, outages, or performance issues to the vendor; coordinate with internal IT or support teams as needed
• Partner with the Vendor and/or Pharmacy Distribution Training to develop and/or coordinate training materials and sessions for end users, supporting adoption efforts and gathering feedback for continuous improvement
• Track usage, user satisfaction, and Return on Investment metrics to assist with identifying opportunities for optimization or additional features
• Provide feedback and feature requests to the vendor based on user needs and advocate for enhancements that align with Pharmacy Distribution strategic goals
• Responsible for the execution of operational plans for a complex set of programs and critical initiatives related to assigned market or line of service and for maintaining alignment and identifying interdependencies between all program level work efforts
• Collaborate with various business units, cross-functional teams and key stakeholders to ensure the timely, accurate and on budget implementation of Pharmacy Distribution strategies
• Manage products/programs and implement tools/enhancements to ensure new strategies are successfully developed and implemented; leverage new or existing tools to manage and cultivate new business opportunities
• Develop and maintain business cases and materials that support new Pharmacy Distribution system opportunities/enhancements and contribute directly to the establishment or achievement of performance metric targets
• Other duties as assigned

Qualifications

• Bachelor’s degree in Finance, Business, Health Care Administration, or related area of study, or equivalent combination of education and/or relevant work experience; HS diploma or GED is required
• Deep understanding of dispensing pharmacy front and back-end operating systems
• 8 years of specialty pharmacy, analytics, product development, or consultative experience within healthcare, PBM, healthcare consulting or other highly regulated industries
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Requirements

• Ability to work in self-directed environment
• Ability to establish trust, respect and credibility and form close working relationships with all levels of Prime
• Demonstrated ability to distill complex concepts or situations into concise and compelling communications
• Expert negotiation and influencing skills
• Critical thinking skills and ability to anticipate issues and develop innovative solutions
• Proficient with Microsoft Office (Excel, Access, Word, PowerPoint)
• Ability to manage competing priorities and deadlines

Preferred Qualifications

• Master’s degree in Business Administration, Healthcare, or related field

Compensation

Potential pay for this position ranges from $108,000.00 - $184,000.00 based on experience and skills.

Company Description

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.